Refund , Exchange, Cancellation, Policy
Refund & Exchange Policy
Effective Date: 01-Apr-2014
At Robot Generation , customer satisfaction is our priority. Please review our Refund & Exchange Policy carefully before placing an order.
🔁 1. Exchange Policy
We follow a “Exchange-Only” model.
You can request an exchange under the following conditions:
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➤ The item is defective, damaged, or wrong product delivered
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➤The exchange request is made within 7 days of receiving the item
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➤ The product is in unused, original condition with tags and packaging
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➤ A mandatory unboxing video is provided clearly showing the issue
❌ 2. Non-Exchangeable Items
We do not accept exchanges for:
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➤ Products marked Final Sale or Non-returnable
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➤ Used, washed, or damaged items
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➤ Items returned without original packaging or tags
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➤ Customized or personalized items
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➤ Hygiene-sensitive items (e.g., cosmetics, undergarments)
💵 3. Refund Policy
Refunds are only issued in the following rare cases:
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➤ The product is out of stock
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➤ The order is cancelled by us due to unforeseen issues
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➤ The product was undelivered due to our courier partner’s fault
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➤ The product received is defective and cannot be exchanged
Note: We do not offer refunds for:
➤ Customer preference change (e.g., “I don’t like it”)
➤ Size issues (unless incorrect size was sent)
➤ Delay by courier partners unless undelivered
💸 4. Shipping & Courier Fee Deductions
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➤ In case of approved refunds or order cancellations after dispatch, courier/shipping fees will be deducted
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➤ COD charges and original shipping fees are non-refundable
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➤ If the error is on our side (damaged/wrong product), no deduction will be applied
📦 5. Exchange/Refund Process
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➤Email us at support@robotgeneration.in or WhatsApp 8518090555 within 3days of receiving the product
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➤Include Order ID, description of the issue, and unboxing video
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➤Our team will verify and approve the request
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➤You will be guided through reverse pickup or asked to ship the product to our return address
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➤ After inspection, the exchange or refund (if applicable) will be processed in 5–7 business days
⚠️ 6. Important Notes
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➤Products sent back without approval will not be accepted
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➤If reverse pickup is not available in your area, you must self-ship the item
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➤Policy abuse (frequent returns, false damage claims) may lead to denial of future requests
7. Cancellations
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➤ Orders can be cancelled before they are dispatched.
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➤ If an order is cancelled after dispatch, a cancellation charge including courier fees will be deducted from the refund.
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➤ For prepaid orders, any cancellation after dispatch will have courier/shipping charges deducted before refund.
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➤ COD orders cannot be cancelled after dispatch.
🔄 8. Changes to this Policy
We reserve the right to update or modify this policy at any time.
Changes will be effective immediately upon posting to this page.
📞 9. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@robotgeneration.in
Phone: Whatspp @ 8518090555
Address: Shop No. CF-02 First Floor Rajiv Plaza Old bus stand Bilaspur C.G-495001
Hours: 11:00 Am to 4:00 Pm Week Off Sunday