Return & Exchange Policy
Effective Date: 01-Apr-2014
We at Robot Generated strive to provide a smooth and satisfactory shopping experience. If you're not fully satisfied with your purchase, please read our Return & Exchange policy carefully.
🔄 1. Exchange Only Policy (No Refunds)
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➤ We offer exchange only, strictly no refunds.
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➤ Exchanges are allowed only for defective, damaged, or incorrect products.
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➤ We do not accept returns for refund under any circumstance, unless the item is out of stock or undeliverable.
📦 2. Exchange Eligibility Criteria
To be eligible for exchange:
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➤ The item must be unused, unworn, and in original condition.
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➤ It must be returned in the original packaging with all tags, labels, and invoice included.
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➤ An exchange request must be raised within 7 days of delivery.
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➤ Items that do not meet these conditions will not be accepted.
🚫 3. Non-Exchangeable Items
We do not accept exchanges for:
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➤Products marked as Final Sale or Non-returnable
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➤ Customized or personalized items
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➤ Products that have been used, damaged, washed, or altered by the customer
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➤ Perishable or hygiene-sensitive items (e.g., innerwear, cosmetics, food, etc.)
📹 4. Mandatory Unboxing Video for Damaged/Wrong Products
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➤ In case of receiving a damaged, defective, or wrong product, a video of the unboxing is mandatory.
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➤ The video must clearly show:
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➤ The outer packaging
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➤ The parcel being opened without interruption
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➤ The issue (damage/defect/wrong item)
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➤ Claims without an unboxing video will not be accepted.
📦 5. Exchange Process
To initiate an exchange:
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➤ Contact us via or Whatsapp: us at 8518090555 within 3 days of delivery.
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➤ Share your order number, reason for exchange, and photos/video evidence.
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➤ Once your request is approved, we will:
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➤Arrange a reverse pickup (if serviceable by our courier partners)
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➤Or guide you to ship the item to our return address
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Once the item is received and inspected, we will process your exchange within 3–5 business days.
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All process of our exchange complete within 10-12 business days.
💸 6. Shipping & Courier Fee Deductions
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➤If the return is due to a customer error (e.g., size change, address issue, cancellation after dispatch), the courier/shipping fee will be deducted from the exchanged item value.
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➤For defective/wrong products, we bear the courier charges.
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➤COD fees and shipping charges are non-refundable and will not be credited in exchange value.
⚠️ 7. Courier Delay or Non-Delivery
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➤Delivery estimates are between 7–10 working days, based on your PIN code.
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➤We rely on 3rd-party courier partners and are not liable for delays due to external factors (e.g., weather, lockdowns, or remote locations).
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➤In case of non-delivery, please report within 72 hours of the expected delivery date.
🛑 8. Policy Abuse or Fraudulent Returns
We reserve the right to deny exchange requests from customers who misuse or repeatedly violate our Return & Exchange Policy.
🔁 9. Policy Updates
We may update this Return & Exchange Policy at any time.
Changes will be effective immediately upon posting on this page. We encourage you to review it periodically.
📞 10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@robotgeneration.in
Phone: Whatspp @ 8518090555
Address: Shop No. CF-02 First Floor Rajiv Plaza Old bus stand Bilaspur C.G-495001
Hours: 11:00 Am to 4:00 Pm Week Off Sunday